With the economic boom, it becomes evident that the companies are ready to please all the sides of the business in many ways. They are ready to tell stories to satisfy all the demands of the clients. The information load on the call center and support team is extremely high. So, it is necessary to […]
Smart bots are on the service of big companies
With the economic boom, it becomes evident that the companies are ready to please all the sides of the business in many ways. They are ready to tell stories to satisfy all the demands of the clients. The information load on the call center and support team is extremely high. So, it is necessary to find the way of solving this problem. Here, to the rescue, can come smart bots that can work like managers giving the answers to the most common questions.
Support team problems
There are lots of questions that call centers and support teams should answer every day. Sometimes, it becomes a real problem for the companies to find enough money to hire the stuff for completing these functions. In fact, every call should be answered with a separate operator in order not to make queues.
This problem is sometimes hard to solve, so the number of requests is keeping more and more. The problem is getting more and more serious.
As for the management, it becomes clear that some questions are repeating. Besides, some questions are connected with the information that can be answered without humans’ interference. Such questions can arise to a certain level of expropriation. The support team is focused on solving more serious problems.
When such a collaboration becomes extremely ineffective, it influences the level of appreciation of the company. It spoils the image and the companies’ reputation.
Artificial intelligence with support
Artificial intelligence serves as an effective way of solving problems with the support. Dialogue bots are one of the most productive tools for it. Such bots are used for communication with all the sides of the business. Talking to clients is one of the most widespread function there. It is done with the help of text messages. Sometimes, bots are able to communicate with customers via voice messages.
With the help of bots, companies can solve many problems at once. Besides, they overwhelm a big number of requests at once. Bots created by means of artificial intelligence can be educated. It is enough to write a code fragment to teach the bit certain functions.
Such bots get the access to a big volume of information. They have all the necessary facts to provide the exact answers to the clients. Such tools are ready to share the information with clients, providing individual answers to the requests.
It provides more freedom for live agents. They can concentrate on more important facts, when bots can cope with minor tasks. Some questions can be repeated thousands of times. They can be answered with the help of robots. At the same time, the most serious question will be handed to real people. Due to the distribution of the roles, live managers have more chances to provide better clients’ service, while bots are solving the most popular demands.
Such support bots help the clients to send various requests. For example, the clients can sell complaints to the company. They can also ask for help if it is necessary. Bots will register all the requests and redistribute them to managers. It saves the time because they are able to filter them due to the request type.
Bots can also be used for defining clients’ preferences. For example, it is connected with music tastes. When a person listens to a certain kind of music, algorithm bots can specify the taste.
Data collection and support
With the help of the instruments, clients can get the information about the provided offers from the company. Moreover, some information can be gathered and analyzed for some function optimization. It is important in a long-term strategy.
Functions of the bots can be used for automatization, optimization and creating text exchange with the clients.
For clients, it is even more important than for businessmen. One of the reasons for it, is the chance to get the exact information about the brand. Customers will be able to get all the necessary information about the current offers of the company.
For the workers, smart bots are also important. It is a great chance to focus on the products’ peculiarities. It is useful on a certain stage of implementation, education and development of the product.
Bots can provide the information about all the ideas of the company in the development. Besides, it provides the access to statistics and policy of the company.
The advantages of support bots
- Bots are rather flexible for settings. It is useless for satisfying all the demands of the clients.
- They can be easily integrated in different environment. Such bots can be used on many platforms. Sometimes, even cross-platform support is available. (It includes mobile devices, websites, social networks and so on).
- They work 24/7. It saves up humans’ resources. Besides, it can work using many languages.
- Bots reduce the period of reaction, as they answer almost immediately. Moreover, it gives the chance to get the exact information.
- It reduces the amount of monotonous work for the managers. The most popular questions can be answered with the help of artificial intelligence.
- It saves up money. Companies can save up quite enough money on the stuff. Some of the functions will be done by bots.
Bots are quite new solutions in the business sphere. They are simple tools that can cope with complex problems. One of the key facts of using the bots is the reduction of work for humans. With the help of artificial intelligence, companies can focus on the problems of company development.
It is evident that it is much easier to write a couple of lines of the code than looking for a person who will be able to cope with necessary functions. It is quite convenient to use such tools as they are available for different platforms. Nowadays, mobile devices are quite popular and bots are rather widespread in this sphere. Some functions of the bots can help analyze the global statistics of the company. It makes the process of running the company easier.